Answer Group is an established IT service and hardware provider in Pittsburgh that supports clients in the insurance field, manufacturing, construction, non-profit and various small businesses. We are locally owned and operated, and have been in business since 1994. We work hard, we work smart, and as a team take pride in our work providing high quality support to our diverse client base. Join us!

Job Postings:

IT Consultant – Help Desk Management & Network Support

A Network Technician is needed for a key position maintaining client networks, and resolving issues remotely, via phone support, and onsite.

Some of the platforms and areas we work with on a daily basis are:

  • Some of the platforms and areas we work with on a daily basis are:
  • Microsoft Windows (7, 8, 10)
  • Microsoft Office products and support
  • Exchange / Office 365 configuration and support
  • Small Business Server products
  • Networking, Group Policy setups
  • Active Directory
  • Advanced routers/ firewalls ( Sonicwall and WatchGaurd )
  • Setting up and configuring VPNs and remote office sites
  • Quicken, Quickbooks, and other Accounting Software
  • Network planning and configuration
  • Remote end-user support
  • Workstation imaging, and software installations
  • Hardware installations, hardware repairs

AutoTask, Bomgar and Storegrid familiarity is a definite plus as we use these products in-house.

Candidate will work closely with our IT services and hardware teams with occasional onsite trips to local clients – driver’s license required. Critical thinking, organizational and time management skills are a must. Excellent written skills are required for documentation of time. Excellent verbal and customer service skills are required to work with end users of all technical levels

If you have well-rounded talents that you feel will benefit our team, please email your resume with a cover letter. We look forward to hearing from you.

Non-smoker / Valid Drivers’ license / Insurable.
Please email resume and cover letter.

Let’s Get Started
Apply Now!


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